Although we usually work with individual clients, on occasion our staff become aware of problems which are affecting more than one person and causing a detriment. Often these are as a result of national policy decisions but they can also be more local issues.
Where it is possible we contribute statistics and information to national campaigns which are coordinated by organisations such as Citizens Advice or Law Centres Network. They use this to build up a picture of how situations affect individuals and of the severity of the problem which is evidence to challenge national decision makers.
Where local issues arise that affect many people, we hope to be able to challenge the decision makers ourselves. We find that it is often as a result of how local public bodies interpret and implement guidance or local systems that are created. Sometimes they involve access issues.
Supporting press releases: