Telephone and Digital Assessors
Telephone & Digital Assessor
Hrs of Work: up to 37 hours (full time) by mutual agreement
Holidays: 33 days plus statutory holidays pro rata for part-time working
Salary: £18,933 pro rata plus employer’s pension contribution of 8% and health benefits
The Telephone & Digital Assessor will provide general information and advice to members of the public calling our telephone advice line or requesting assistance by email or webchat. The majority of enquiries relate to welfare benefits, debt, housing and employment issues, but calls cover a wide range of advice needs and no two calls are ever the same.
The post holder will be given full training and provided with extensive support and encouragement and will be assisting people from the local community to get the help they need.
The successful candidate will have a pleasant telephone manner, good listening skills and be a strong communicator. They will have the ability to remain calm under pressure and deal sensitively with clients from all backgrounds. Previous experience in advice or customer care settings is an advantage but not essential.
We have several posts available and are willing to accept applications from candidates wishing to work full-time or part-time. Please indicate this on the form.
Please note that our Huddersfield office does not have a lift and staff members need to access the first and second floors by stairs. This may mean that it is inaccessible for people with a mobility impairment.
Closing date: 12.00 NOON Monday 2nd November 2020
Interviews will be held on : Tuesday 10th November 2020
If you have applied for a post within KCALC since January 2020 then you may submit again your previous application form and only complete the shorter application form – we need both of these to assess your application. Please note that we do not retain copies of application forms submitted to us in previous recruitment processes. Please also resubmit your equality and diversity monitoring form.
If you cannot complete and return this form electronically using Microsoft WORD please print off, complete by hand, and scan or photograph the form and submit this via email. Alternatively you may recreate the form in another format, using the same questions in the same order, and submit this. We can also provide our postal address if you wish to submit the form by post. We will do everything we can to read all forms submitted but if we cannot access your document then it cannot be considered.
If you have any queries about these jobs please email email@example.com. Please return your application forms to that email address and remember to include the diversity monitoring form.
We will retain and use the information you provide only for this recruitment process. It is necessary that we hold this information to operate a fair and equitable procedure. We will keep this securely and destroy it after six months unless you have been appointed to a role in which case it will form part of your employment record.
Kirklees Citizens Advice & Law Centre values diversity, promotes equality and challenges discrimination, and strives to be an Equal Opportunities employer. We encourage and welcome applications from people of all backgrounds.