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Job Opportunities

EU Settlement Scheme Advice Worker

Role: EU Settlement Advice Worker

Hrs of Work: 37 hours per week

Holidays: 33 days plus statutory holidays

Salary: £19,430  plus employer’s pension contribution of 8% and health benefits

Location: Dewsbury but may be required to deliver this service from other locations in Yorkshire and North West

Kirklees Citizens Advice & Law Centre has a vacancy for an EU Settlement Advice Worker to join our existing project assisting vulnerable people to make these applications, providing casework assistance for complex cases and providing support to other organisations providing this service.

The successful candidates should be accredited by OISC to at least level 2 and have delivered an asylum or immigration casework service. Candidates with other accreditation may also be considered – please provide full details of accreditation and experience on application.

At present this post is only funded to 31 March 2021 so this will be a fixed term contract.

 Closing date: Monday 16 March 2020 at 12 NOON

Interviews will be held during week commencing 23 March

Application forms can be downloaded from our website at www.kcalc.org.uk. Please do not send CVs or other supporting material as they will not be considered. The website contains other information about KCALC including our latest annual report which may be of use to you.

If you have any queries about this post please email recruitment@kcalc.org.uk. Please return your application forms to that email address and remember to include the diversity monitoring form.

We will usually respond to your application by email – please make sure you check your spam/junk folders as well as your inbox to ensure that you do not miss a message.

Application forms can be downloaded from the bottom of this page. Please do not send CVs or other supporting material as they will not be considered. This website contains other information about KCALC including our latest annual report which may be useful to you.

If you cannot complete and return this form electronically using Microsoft WORD please print off, complete by hand, and scan or photograph the form and submit this via email. Alternatively you may recreate the form in another format, using the same questions in the same order, and submit this. We can also provide our address if you wish to send the form by post. We will do everything we can to read all forms submitted but if we cannot access your document then it cannot be considered.

If you have any queries about these jobs please email recruitment@kcalc.org.uk. Please return your application form to that email address and remember to include the diversity monitoring form.

Kirklees Citizens Advice & Law Centre values diversity, promotes equality and challenges discrimination, and strives to be an Equal Opportunities employer. We encourage and welcome applications from people of all backgrounds.

We will retain and use the information you provide only for this recruitment process. It is necessary that we hold this information to operate a fair and equitable procedure. We will keep this securely and destroy it after six months unless you have been appointed to a role in which case it will form part of your employment record.

Documents

Telephone and Digital Assessor

Hrs of Work: up to 37 hours (full time) by mutual agreement

Holidays: 33 days plus statutory holidays pro rata for part-time working

Salary: £18,070 to £18,746 pro rata plus employer’s pension contribution of 8% and health benefits

Location: Huddersfield

The Telephone & Digital Assessor will provide general information and advice to members of the public calling our telephone advice line or requesting assistance by email or webchat. The majority of enquiries relate to welfare benefits, debt, housing and employment issues, but calls cover a wide range of advice needs and no two calls are ever the same.

The post holder will be given full training and provided with extensive support and encouragement and will be assisting people from the local community to get the help they need.

The successful candidate will have a pleasant telephone manner, good listening skills and be a strong communicator. They will have the ability to remain calm under pressure and deal sensitively with clients from all backgrounds. Previous experience in advice or customer care settings is an advantage but not essential.

Please note that our Huddersfield office does not have a lift and staff members need to access the first and second floors by stairs. This may mean that it is inaccessible for people with a mobility impairment.

Closing date: 12.00 NOON Tuesday 14th April 2020

 Interviews will be held on : Monday 20th April 2020

Please complete and return the application form below and the Equality and Diversity monitoring form to recruitment@kcalc.org.uk.

If you cannot complete and return this form electronically using Microsoft WORD please print off, complete by hand, and scan or photograph the form and submit this via email. Alternatively you may recreate the form in another format, using the same questions in the same order, and submit this. We can also provide our postal address if you wish to submit the form by post. We will do everything we can to read all forms submitted but if we cannot access your document then it cannot be considered.

If you have any queries about this job please email recruitment@kcalc.org.uk. Please return your application forms to that email address and remember to include the diversity monitoring form.

We will retain and use the information you provide only for this recruitment process. It is necessary that we hold this information to operate a fair and equitable procedure. We will keep this securely and destroy it after six months unless you have been appointed to a role in which case it will form part of your employment record.

Kirklees Citizens Advice & Law Centre values diversity, promotes equality and challenges discrimination, and strives to be an Equal Opportunities employer. We encourage and welcome applications from people of all backgrounds.

Documents