Telephone and Digital Assessor
Hrs of Work: up to 37 hours (full time) by mutual agreement
Holidays: 33 days plus statutory holidays pro rata for part-time working
Salary: £18,070 to £18,746 pro rata plus employer’s pension contribution of 8% and health benefits
The Telephone & Digital Assessor will provide general information and advice to members of the public calling our telephone advice line or requesting assistance by email or webchat. The majority of enquiries relate to welfare benefits, debt, housing and employment issues, but calls cover a wide range of advice needs and no two calls are ever the same.
The post holder will be given full training and provided with extensive support and encouragement and will be assisting people from the local community to get the help they need.
The successful candidate will have a pleasant telephone manner, good listening skills and be a strong communicator. They will have the ability to remain calm under pressure and deal sensitively with clients from all backgrounds. Previous experience in advice or customer care settings is an advantage but not essential.
Please note that our Huddersfield office does not have a lift and staff members need to access the first and second floors by stairs. This may mean that it is inaccessible for people with a mobility impairment.
Closing date: 12.00 NOON Tuesday 14th April 2020
Interviews will be held on : Monday 20th April 2020
Please complete and return the application form below and the Equality and Diversity monitoring form to firstname.lastname@example.org.
If you cannot complete and return this form electronically using Microsoft WORD please print off, complete by hand, and scan or photograph the form and submit this via email. Alternatively you may recreate the form in another format, using the same questions in the same order, and submit this. We can also provide our postal address if you wish to submit the form by post. We will do everything we can to read all forms submitted but if we cannot access your document then it cannot be considered.
If you have any queries about this job please email email@example.com. Please return your application forms to that email address and remember to include the diversity monitoring form.
We will retain and use the information you provide only for this recruitment process. It is necessary that we hold this information to operate a fair and equitable procedure. We will keep this securely and destroy it after six months unless you have been appointed to a role in which case it will form part of your employment record.
Kirklees Citizens Advice & Law Centre values diversity, promotes equality and challenges discrimination, and strives to be an Equal Opportunities employer. We encourage and welcome applications from people of all backgrounds.