Hours of Work: 18.5 per week (actual days worked by mutual agreement)
Holidays: 33 days plus statutory holidays pro rata
Salary: £23,632 to £25,214 pro rata (actual salary range £11,816 to £12,607) plus employer’s pension contribution of 8% and health benefits
Location: Dewsbury /Huddersfield (Some working from home may be possible after an initial period)
This is a fixed term post to 31 March 2022
Kirklees Citizens Advice and Law Centre has a vacancy for a part-time Debt Caseworker. The aim of the post is to deliver debt advice across Kirklees, working in liaison with the Money and Pension Wise Manager to ensure the effective running of the team. The Debt Caseworker will be responsible for ensuring that advice is delivered to consistently high standards and meets the technical requirements of the Money and Pensions Service.
The ability to work flexibly and efficiently in a demanding environment is essential. Excellent communication skills and the ability to think on your feet are also important aspects of the post.
Suitable candidates for the post will have recent experience of delivering debt advice to a wide range of clients (face to face and on the telephone). Priority will be given to applicants who are an approved Debt Relief Order Intermediary. We will not consider applicants who do not have the experience we require.
The job will require some working from the first floor of our Huddersfield offices and we regret that there is no lift which means that it may be unsuitable for some people with a mobility impairment.
Closing date: Monday 22 February at 12 NOON
Application forms can be downloaded below. Please do not send CVs or other supporting material as they will not be considered. This website contains other information about KCALC including our latest annual report which may be useful to you.
If you have any queries about this post please email firstname.lastname@example.org. Please return your application forms to that email address and remember to include the diversity monitoring form. Application forms can be in any format providing that we can read them and that you answer all the questions we ask.
Kirklees Citizens Advice & Law Centre values diversity, promotes equality, challenges discrimination, and strives to be an Equal Opportunities employer. We encourage and welcome applications from people of all backgrounds.
Telephone and Digital Assessor
Hours of Work: up to 37 hours (full time) by mutual agreement
Holidays: 33 days plus statutory holidays pro rata for part-time working
Salary: £18,933 pro rata plus employer’s pension contribution of 8% and health benefits
Location: Huddersfield (not possible to work from home for this role)
Our team of Telephone and Digital Assessors provide general information and advice to members of the public calling our telephone advice line or requesting assistance by email or webchat. The majority of enquiries relate to welfare benefits, debt, housing and employment issues, but calls cover a wide range of advice needs and no two calls are ever the same.
The post holder will be given full training and provided with extensive support and encouragement and will be assisting people from the local community to get the help they need.
The successful candidate will have a pleasant telephone manner, good listening skills and be a strong communicator. They will have the ability to remain calm under pressure and deal sensitively with clients from all backgrounds. Previous experience in advice or customer care settings is an advantage but not essential.
We have more than one post available and are willing to accept applications from candidates wishing to work full-time or part-time. Please indicate this on the form.
Please note that our Huddersfield office does not have a lift and staff members need to access the first and second floors by stairs. This may mean that it is inaccessible for people with a mobility impairment.
Closing date: 12.00 NOON Wednesday 3 February 2021
Interviews will be held remotely on : Tuesday 9 February 2021
If you cannot complete and return this form electronically using Microsoft WORD please print off, complete by hand, and scan or photograph the form and submit this via email. Alternatively you may recreate the form in another format, using the same questions in the same order, and submit this. We can also provide our postal address if you wish to submit the form by post. We will do everything we can to read all forms submitted but if we cannot access your document then it cannot be considered.
If you have any queries about these jobs please email email@example.com. Please return your application forms to that email address and remember to include the diversity monitoring form.
We will retain and use the information you provide only for this recruitment process. It is necessary that we hold this information to operate a fair and equitable procedure. We will keep this securely and destroy it after six months unless you have been appointed to a role in which case it will form part of your employment record.
Kirklees Citizens Advice & Law Centre values diversity, promotes equality and challenges discrimination, and strives to be an Equal Opportunities employer. We encourage and welcome applications from people of all backgrounds.