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Universal Credit Adviser

Role: Universal Credit Adviser

Hours of Work: 37 hours per week

Holidays: 33 days plus statutory holidays

Salary: £20,971 plus employer’s pension contribution of 8% and health benefits

Location: Dewsbury but could involve an element of working from home by mutual agreement.

 

Kirklees Citizens Advice & Law Centre has a vacancy for a Universal Credit Adviser based in Dewsbury.  The postholder will deliver the Citizens Advice Help to Claim service in Kirklees supporting and advising people seeking to make a claim for Universal Credit.

The successful candidates will have good interpersonal skills, preferably obtained in a customer care setting. They will ideally have a knowledge of Welfare Benefits, especially Universal Credit, and have experience in providing advice or information to the public and in assisting people to use IT and online applications.

 

Closing date: Wednesday 15 December 2021 at NOON

Interview dates (interviews will take place by Zoom): week commencing 20 December 2021

 

Application forms can be downloaded from our website at www.kcalc.org.uk. Please do not send CVs or other supporting material as they will not be considered.

If you cannot complete and return this form electronically using Microsoft WORD please print off, complete by hand, and scan or photograph the form and submit this via email. Alternatively you may recreate the form in another format, using the same questions in the same order, and submit this.

We can also provide our address if you wish to send the form by post. We will do everything we can to read all forms submitted but if we cannot access your document it will not be considered.

If you have any queries about this job please email recruitment@kcalc.org.uk.

Please return your application forms to that email address and remember to include the diversity monitoring form.

Kirklees Citizens Advice & Law Centre values diversity, promotes equality and challenges discrimination, and strives to be an Equal Opportunities employer. We encourage and welcome applications from people of all backgrounds.

We will retain and use the information you provide only for this recruitment process. It is necessary that we hold this information to operate a fair and equitable procedure. We will keep this securely and destroy it after six months unless you have been appointed to a role in which case it will form part of your employment record.

 

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