The Yorkshire Building Society co-located referral service started in Kirklees in March 2022.
One of our advisers is based in YBS branches taking customer referrals from YBS branch
staff. YBS can identify customers who they believe could benefit from further support and advice and book the customer a face-to-face generalist advice appointment with the in-branch Citizens Advice Adviser.
Citizens Advice clients (who are not YBS customers) and other members of the local community can also
access support and advice either by a Citizens Advice Adviser making an appointment on their behalf, or
by the client contacting their local YBS branch directly.
We are currently running sessions in both Huddersfield and Dewsbury:
Huddersfield: Monday, Tuesday and Thursday
Dewsbury: Wednesday and Friday