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Pension Wise Guider

Role: Pension Wise Guider

Hours of Work: 30 to 37 hours per week by agreement

Holidays: 33 days plus statutory holidays

Salary: £24,000 to £28,000  plus employer’s pension contribution of 7% and health benefits pro rata for part time working

Location: Dewsbury, but the postholder will also be required to work at Wakefield, Halifax and Huddersfield as necessary

Kirklees Citizens Advice & Law Centre has a vacancy in its Pension Wise team. The postholder will deliver a specialist quality service to customers eligible for the pensions guidance service who have complex pension scenarios by supplying accurate, personalised, relevant information and guidance on their pensions options and choices. They will provide face to face pension and retirement information and guidance to members of the public, in line with the defined Pension Wise service to help consumers to understand the full implications of their pension choices.

The successful candidate will have a thorough understanding of a broad range of pension arrangements, both occupational and personal, gained from working in a pensions technical role. They will have good numerical skills and an understanding and appreciation of wider retirement issues.

Important information

Successful applicants are made a conditional offer subject to:

  1. HM Government Baseline Personnel Security Standard (BPSS)
  2. Successful completion and passing of accreditation training and exam
  3. Satisfactory references
  4. Depending on role requirements: DBS checks

Successful candidates will be required to attend a 3 week induction programme – of which 6 days will be held in central London, Birmingham or Bristol in late February 2019 (travel and accommodation costs will be covered). 

Offers of employment are dependent upon successfully passing the exam and role play. 

Closing date: Friday 18th January 2019 at 12.00 NOON

Interviews will be held on Thursday 24th January

Application forms can be downloaded from the bottom of this page. Please do not send CVs or other supporting material as they will not be considered. This website contains other information about KCALC including our latest annual report which may be useful to you.

If you cannot complete and return this form electronically using Microsoft WORD please print off, complete by hand, and scan or photograph the form and submit this via email. Alternatively you may recreate the form in another format, using the same questions in the same order, and submit this. We can also provide our postal address if you wish to submit the form by post. We will do everything we can to read all forms submitted but if we cannot access your document then it cannot be considered.

If you have any queries about this job please email recruitment@kcalc.org.uk. Please return your application forms to that email address and remember to include the diversity monitoring form.

We will retain and use the information you provide only for this recruitment process. It is necessary that we hold this information to operate a fair and equitable procedure. We will keep this securely and destroy it after six months unless you have been appointed to a role in which case it will form part of your employment record.

Kirklees Citizens Advice & Law Centre values diversity, promotes equality and challenges discrimination, and strives to be an Equal Opportunities employer. We encourage and welcome applications from people of all backgrounds.

Documents

Universal Support Best Practice Lead

Role: Universal Support Best Practice Lead

Hours of Work: 37 hours per week

Holidays: 33 days plus statutory holidays

Salary: £25,694 to £27,394  plus employer’s pension contribution of 7% and health benefits

Location: Dewsbury, but the postholder will also be required to work at other locations in the West Yorkshire area as necessary

 

This is a fixed term post finishing on 31 March 2020

 

Kirklees Citizens Advice & Law Centre has a vacancy for a Universal Support Best Practice Lead. The postholder will work across West Yorkshire, gathering and sharing learning about Universal Credit and how the Citizens Advice Help to Claim service is performing in the area in order to improve people’s experience of Universal Credit and to feed into the national work which Citizens Advice are undertaking. The role will also involve responsibility for the Universal Support service and its small staff team from 1 April 2019.

The successful candidate will have experience in networking and building strong relationships with partners and stakeholders. They will ideally have knowledge of Welfare Benefits and especially of Universal Support. They will be able to set up and manage this new project within our existing service.

We regret that because of the fixed term of this contract we are unable to consider applications for jobshare or part-time working

Closing date: Wednesday 23rd January 2019 at 12.00 NOON

Interviews will be held on Monday 28th January

Application forms can be downloaded from the bottom of this page. Please do not send CVs or other supporting material as they will not be considered. This website contains other information about KCALC including our latest annual report which may be useful to you.

If you cannot complete and return this form electronically using Microsoft WORD please print off, complete by hand, and scan or photograph the form and submit this via email. Alternatively you may recreate the form in another format, using the same questions in the same order, and submit this. We can also provide our postal address if you wish to submit the form by post. We will do everything we can to read all forms submitted but if we cannot access your document then it cannot be considered.

If you have any queries about these jobs please email recruitment@kcalc.org.uk. Please return your application forms to that email address and remember to include the diversity monitoring form.

We will retain and use the information you provide only for this recruitment process. It is necessary that we hold this information to operate a fair and equitable procedure. We will keep this securely and destroy it after six months unless you have been appointed to the role in which case it will form part of your employment record.

Documents

Universal Support Workers – Two roles

Role: Universal Support Worker

Hours of Work: 24 hours per week (9.15 to 15.45 for four days per week – Monday to Thursday preferred)

Holidays: 33 days plus statutory holidays pro rata

 Please note that this job was previously advertised at 30 hours per week. Due to an unexpected reduction in funding the hours have been reduced – we apologise for this change which was caused by factors outside our control.

Dewsbury Worker : £12,039 gross salary (£18,560 full time equivalent)

Huddersfield Worker : £13,659 gross salary (£21,057 full time equivalent)

 

In addition we offer an employer’s pension contribution of 7% and health benefits

 

This is a fixed term contract for one year commencing on 1 April 2019

 

Kirklees Citizens Advice & Law Centre has two vacancies for Universal Support Workers. The postholders will deliver the new Citizens Advice Help to Claim service in Kirklees supporting and advising people seeking to make a claim for Universal Credit.

The successful candidates will have good interpersonal skills, preferably obtained in a customer care setting. They will ideally have a knowledge of Welfare Benefits, especially Universal Credit, and have experience in providing advice or information to the public and in assisting people to use IT and online applications.

There are two posts available. One will be based in our Dewsbury Contact Centre and the other will work from a site in Huddersfield town centre away from KCALC’s offices. Because the Huddersfield role will not be based with the Contact Centre candidates will need to show that they have experience of managing their own work and delivering a service without direct supervision.

Applicants may apply for either or both jobs – there is only one application form and there will only be one interview.

We regret that because of the fixed term of this contract we are unable to consider applications for jobshare or fewer hours.

Closing date: Thursday 7th February at 12.00 NOON

Interviews will be held on Thursday 14th February

Application forms can be downloaded below. Please do not send CVs or other supporting material as they will not be considered. This website contains other information about KCALC including our latest annual report which may be useful to you.

If you cannot complete and return this form electronically using Microsoft WORD please print off, complete by hand, and scan or photograph the form and submit this via email. Alternatively you may recreate the form in another format, using the same questions in the same order, and submit this. We can also provide our postal address if you wish to send the form by post. We will do everything we can to read all forms submitted but if we cannot access your document then it cannot be considered.

If you have any queries about these jobs please email recruitment@kcalc.org.uk. Please return your application forms to that email address and remember to include the diversity monitoring form.

 

Kirklees Citizens Advice & Law Centre values diversity, promotes equality and challenges discrimination, and strives to be an Equal Opportunities employer. We encourage and welcome applications from people of all backgrounds.

We will retain and use the information you provide only for this recruitment process. It is necessary that we hold this information to operate a fair and equitable procedure. We will keep this securely and destroy it after six months unless you have been appointed to a role in which case it will form part of your employment record.