Two vacancies for our Telephone Advice Line
Kirklees Citizens Advice and Law Centre has two part-time vacancies :
Role: Telephone Advice Line Supervisor
Hrs of Work: 18 to 22 hours per week to be confirmed by mutual agreement but must include work on Mondays, Tuesdays and Fridays
Holidays: 33 days plus statutory holidays pro rata
Salary: £23,166 to £24,717 pro rata plus employer’s pension contribution of 7% and health benefits
The Telephone Advice Line Supervisor will supervise and support our small team of Telephone and Digital Assessors to provide general information and advice to members of the public calling our telephone advice line or requesting assistance by email or webchat. They will also deliver the service with the other Telephone and Digital Assessors where necessary.
The successful candidate will have experience of supervising a telephone service and have a pleasant telephone manner, good listening skills and be a strong communicator. They will have the ability to remain calm under pressure and deal sensitively with clients from all backgrounds.
Role: Telephone & Digital Assessor
Hrs of Work: 18 to 22 hours per week to be confirmed by mutual agreement
Holidays: 33 days plus statutory holidays
Salary: £17,546 to £19,238 plus employer’s pension contribution of 7% and health benefits
The Telephone & Digital Assessor will provide general information and advice to members of the public calling our telephone advice line or requesting assistance by email or webchat. The majority of enquiries relate to welfare benefits, debt, housing and employment issues, but calls cover a wide range of advice needs and no call is ever the same.
The post holder will be given full training and provided with extensive support and encouragement and will be assisting people from the local community to get the help they need.
The successful candidate will have a pleasant telephone manner, good listening skills and be a strong communicator. They will have the ability to remain calm under pressure and deal sensitively with clients from all backgrounds. Previous experience in advice or customer care settings is an advantage but not essential.
Closing date for both roles : Thursday 13th December at 12.00 NOON
Interviews will be held on Tuesday 18th December and/or Thursday 20th December
Application forms can be downloaded from the bottom of this page. Please do not send CVs or other supporting material as they will not be considered. This website contains other information about KCALC including our latest annual report which may be useful to you. If you choose to apply for both jobs please complete and submit one application form for each but you need only send us one Diversity Monitoring Form. Please make it clear for which job you are applying.
If you cannot complete and return this form electronically using Microsoft WORD please print off, complete by hand, and scan or photograph the form and submit this via email. Alternatively you may recreate the form in another format, using the same questions in the same order, and submit this. We can also provide our postal address if you wish to submit the form by post. We will do everything we can to read all forms submitted but if we cannot access your document then it cannot be considered.
If you have any queries about these jobs please email firstname.lastname@example.org. Please return your application forms to that email address and remember to include the diversity monitoring form.
We will retain and use the information you provide only for this recruitment process. It is necessary that we hold this information to operate a fair and equitable procedure. We will keep this securely and destroy it after six months unless you have been appointed to a role in which case it will form part of your employment record.
These jobs are located on the first floor of our Huddersfield offices and we regret that there is no lift which means that it may be unsuitable for some people with a mobility impairment.
Kirklees Citizens Advice & Law Centre values diversity, promotes equality and challenges discrimination, and strives to be an Equal Opportunities employer. We encourage and welcome applications from people of all backgrounds.