We are looking for volunteers who would like to make a difference by helping people in our community. We have several volunteer roles available and no experience is necessary as full training is provided.
We will require an ongoing commitment of at least one day, or two half days, each week for at least six months. We understand that life events may change your plans but you should be able to offer this availability when you first contact us.
Our volunteers do not receive a salary but some expenses can be repaid.
We regret that we are unable to offer work experience to students at school or college. We do not accept volunteers under the age of 18.
We have a number of roles for volunteers looking to make a difference by helping people in our community.
Working in our Contact Centres you will greet members of the public and help them find information using a variety of sources. You will also be able to help clients access other services and provide support if they are using the Better Off Kirklees site for benefit checks and applications.
You will work in our Telephone Call Centre in Huddersfield helping clients by identifying the nature of their issue, finding information to assist, identifying places where they can find more information and deciding, with them, the next appropriate step. You will need to be able to communicate well on the telephone and in writing.
You will assist clients to complete forms for benefits and help them to understand the procedures and eligibility criteria.
Research and Campaigns Volunteers
Help our research and campaigns team by researching issues, writing press releases and contributing to national campaigns and reports.
You will have face to face interviews with clients in which you explore their issue, research information and advise the client. This may involve undertaking benefits checks, completing forms and communicating with outside agencies.
You could work anywhere in our organisation providing administrative support to staff and volunteers.
Specialist Support Volunteers
Working with our specialist advisers completing paperwork, making telephone calls and undertaking administrative tasks.
Our trustees govern the organisation and make sure that the resources are used correctly and to provide the best possible service for clients. Meetings are held every two months in the evening and there is also the opportunity to be involved in a sub-committee looking at specific aspects of the organisation.
How to Apply